Shipping & Returns
We offer free shipping on all international orders.
We ship internationally via USPS, for a fast and reliable service.
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Please note, Customized items cannot be returned or exchanged. If there is any issue with your purchase, please reach out to our team at hello@elrefined.com
If you received the wrong item, or if something is missing from your order, please check your order confirmation to confirm whether we have sent the correct item, if your order does not match your order confirmation please email us right away at hello@elrefined.com and we will handle it as soon as possible.
If you have ordered the wrong size phone case for your phone unfortunately we are unable to exchange or refund the item for you if it has been personalized. We make every effort to ensure you purchase the correct case.